Returns Policy
Hassle-free returns within 30 days
1
Contact Us
Email or call us within 30 days of delivery
2
Pack Item
Pack the item in original packaging
3
Ship Back
Send the item back to us
4
Get Refund
Receive refund within 5-7 business days
✓ Items Eligible for Return
- Wrong item received
- Defective or damaged items
- Items not as described
- Size doesn't fit (for clothing)
- Color significantly different from website photos
✗ Items Not Eligible for Return
- Custom or made-to-order items
- Intimate apparel for hygiene reasons
- Items damaged due to misuse
- Items returned after 30 days
- Items without original tags or packaging
Refund Process
Once we receive your returned item, we'll inspect it and notify you of the status of your refund. If approved:
- Refunds are processed within 5-7 business days
- Original shipping fees are non-refundable
- Return shipping costs may be covered for defective items
- Refunds are credited to your original payment method
Exchanges
If you'd like to exchange an item for a different size, color, or product:
- Contact us to request an exchange
- We'll ship the new item once we receive the return
- Or ship the new item first if available in stock
Shipping Damage Claims
If your item arrives damaged, please:
- Take photos of the damage immediately
- Contact us within 48 hours of delivery
- Keep all original packaging
- We'll work with the carrier to resolve the issue
Need Help?
Contact our customer service team
Email: info@africanartifacts.com
Phone: +254 712 345678
WhatsApp: +254 712 345678